Refund policy

At Nutripinch, we aim to deliver premium-quality makhana and whole spices with complete customer satisfaction. If you experience an issue with your order, please review our policy below.

1. Return Eligibility

Due to the nature of food products, we accept returns or replacements only under the following conditions:

• Product delivered is damaged
• Wrong item delivered
• Product received in leaked or tampered condition
• Product missing from order
• Product quality issue verified by our team

To request a return or replacement, contact us within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened food products
• Used or partially consumed items
• Orders placed incorrectly by customers
• Products damaged after delivery
• Items without original packaging

3. Refund Process

If your refund request is approved:

• Refund will be processed to the original payment method
• Refund timeline: 5–10 business days
• In some cases, replacement may be offered instead of refund

4. Replacement Policy

Eligible damaged or incorrect orders may qualify for:

• Product replacement
• Store credit
• Refund (based on case review)

5. Proof Required

To process claims, customers may be asked to provide:

• Order number
• Product photographs/videos
• Package images
• Short description of issue

6. Cancellation Policy

Orders can be cancelled only before dispatch.

Once shipped, cancellation requests cannot be accepted.

7. Shipping Charges

• Original shipping charges (if any) are non-refundable
• If return occurs due to Nutripinch error, return shipping cost will be borne by us

8. Contact Us

For refund, replacement, or return requests:

Nutripinch
Email: nutripinch@gmail.com
Phone: 9015967501
Website: nutripinch.com